Steve's Discount Computer Repair
Terms of Service
Effective Date: January 1, 2026
This Terms of Service explains the basic terms for computer repair, technical support, and related services provided by Steve's Discount Computer Repair.
1. Agreement to Service
By requesting service from Steve's Discount Computer Repair, you authorize us to inspect, diagnose, repair, upgrade, configure, or otherwise work on your computer, device, software, network, or related equipment as needed for the requested service. We will make reasonable efforts to explain the issue, recommended repair, estimated cost, and available options before completing paid repair work.
2. Services We Provide
Services may include desktop and laptop repair, virus and malware removal, hardware diagnostics and upgrades, software troubleshooting, operating system repair or installation, data backup, transfer, or recovery assistance, Wi-Fi, printer, and network troubleshooting, remote support when appropriate, and general computer help and technical support.
3. Estimates and Approval
Any estimate is based on information available at the time. Some problems require further diagnosis before the full issue is known. If additional work or parts are needed, we will make reasonable efforts to contact you for approval before proceeding with repairs that significantly increase the cost.
4. Customer Responsibilities
Customers are responsible for providing accurate information and any items needed to complete service, including chargers, passwords, recovery keys, software licenses, or installation media. Customers confirm they have permission to authorize service on the device, data, software, and accounts involved.
5. Data Backup and Data Loss
Important: Customers should back up important files before service whenever possible. Computer repair can involve risk to files, programs, settings, and stored information. Although we take reasonable care, data loss can happen due to failing hardware, damaged software, malware, power issues, corrupted drives, or other conditions outside our control. Steve's Discount Computer Repair is not responsible for lost, missing, damaged, or corrupted data unless otherwise required by law. Data recovery and backup services are not guaranteed.
6. Passwords and Account Access
Some repairs require access to your computer, operating system, Wi-Fi, software, or online accounts. Any passwords or access information provided will be used only for the requested service. For your security, we recommend changing shared passwords after service is complete.
7. Parts and Hardware
If replacement parts are needed, we will discuss available options when possible. Parts may be new, used, refurbished, aftermarket, or customer-supplied depending on availability and agreement. Customer-supplied parts are not guaranteed, and we are not responsible for defects, compatibility issues, or failures caused by them.
8. Payments
Payment is due according to the service arrangement provided at the time of repair. Unless otherwise agreed, payment is due when service is complete and before the device is returned. Charges may include diagnostics, labor, parts, software, data transfer, remote support, pickup or delivery, or other agreed services.
9. No Guarantee of Repair
We will make reasonable efforts to repair or improve the device or issue presented. Not every problem can be fixed. Some devices may have severe hardware damage, liquid damage, electrical failure, corrupted software, failing storage drives, or other issues that cannot be fully repaired. We do not guarantee that every device, file, program, password, account, or operating system can be restored or recovered.
10. Warranty Limitations
Any warranty on labor or parts will be explained at the time of service, if applicable. Warranty does not apply to new problems, unrelated issues, misuse, drops, spills, power surges, malware reinfection, customer-installed software, customer-supplied parts, or devices repaired or modified by someone else after service.
11. Remote Support
If remote support is provided, you authorize Steve's Discount Computer Repair to remotely view or control your device only for the requested service. You may end the remote session at any time. Some problems cannot be fixed remotely and may require in-person service.
12. Unclaimed Equipment
Customers are responsible for picking up or arranging return of equipment after service is complete, declined, or unable to proceed. If equipment is left unclaimed for an extended period, storage fees or abandoned-equipment procedures may apply as allowed by law. We will make reasonable efforts to contact customers before taking further action.
13. Limitation of Liability
To the fullest extent allowed by law, Steve's Discount Computer Repair is not responsible for indirect or consequential damages, including lost data, lost income, loss of business, downtime, or loss of use. Maximum liability for any service-related claim is limited to the amount paid for the specific service involved, unless otherwise required by law.
14. Right to Refuse Service
We reserve the right to refuse or stop service for reasonable cause, including unsafe conditions, suspected stolen property, illegal software, abusive behavior, nonpayment, unauthorized access requests, or requests outside our service capabilities.
15. Privacy
Customer and device information are handled with care and used only as needed to provide service, communicate with customers, complete repairs, process payments, and maintain records. Please review the Privacy Policy for more information.
16. Contact Information
Questions about repair service can be directed to Steve's Discount Computer Repair at Steve@stevesdiscountcomputerrepair.net or (936) 249-6878. Location: Conroe, TX 77301.