Steve's Discount Computer Repair
Privacy Policy
Effective Date: January 1, 2026
1. Overview
Steve's Discount Computer Repair respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect customer information when you visit our website, contact us, schedule service, or use our computer repair and support services. By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect information when you contact us, request service, complete a form, make a payment, or communicate by phone, email, text message, or through our website. This may include your name, business name, mailing or service address, email, phone number, device information, service history, repair notes, billing information, and details you choose to provide. During service, we may encounter files, settings, applications, browser data, emails, photos, documents, or other personal information stored on the device. We do not intentionally access personal files unless necessary to perform the requested service or you specifically authorize it.
3. How We Use Your Information
We use customer information to schedule appointments, provide repair and support, communicate about service requests, diagnose issues, provide estimates and invoices, process payments, maintain business records, improve services, comply with legal obligations, and protect our business, customers, systems, and website. We do not sell customer personal information.
4. Access to Customer Devices and Data
Access to computers, mobile devices, networks, software accounts, or related systems is used only to provide the requested service. We access only information reasonably necessary to diagnose or complete the work, treat data encountered during service as confidential, and recommend that customers back up important data before service begins. We are not responsible for pre-existing data loss, hardware failure, software corruption, malware damage, or conditions outside our control.
5. Passwords and Login Credentials
When credentials are provided, we use them only for the authorized service and do not share them with unauthorized parties. We recommend changing temporary or shared passwords after service is complete. When practical, we may ask you to enter passwords yourself. Never provide passwords for accounts or systems unrelated to the requested service.
6. How We Protect Your Information
We take reasonable administrative, technical, and physical safeguards to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure. These may include limiting access to those who need information to provide service, password-protected systems, secure record keeping, secure communication and payment methods when available, and careful handling of customer devices and storage media. No method of storage, transmission, or electronic communication is completely secure.
7. Data Backups, Transfers, and Recovery
If you request data backup, transfer, recovery, or migration services, we may temporarily copy data to external drives, storage devices, or secure systems to complete the service. Temporary copies are used only for the requested work and are deleted or removed when no longer needed unless otherwise agreed or legally required. Customers remain responsible for ongoing backups. Data recovery is not guaranteed and recovered data may be incomplete, damaged, or unusable.
8. Payment Information
We may collect payment information to process service charges. Payments may be handled directly by us or through third-party processors. We do not store full credit card numbers unless necessary and permitted by law. Third-party processors handle information according to their own privacy and security practices.
9. Website Information and Cookies
When you visit our website, information such as IP address, browser type, device type, pages visited, time of visit, referring website, and general usage information may be collected automatically. Our website may use cookies or similar technologies to improve functionality, analyze traffic, or enhance the user experience. You can adjust browser settings to refuse cookies or notify you when they are being used.
10. Third-Party Services
We may use trusted third-party services for payment processing, scheduling, email or communication, website hosting, cloud storage, analytics, or remote support. These providers may access information only as needed to provide their services and handle information under their own practices.
11. Remote Support Services
If you request remote support, we may use remote access software to view or control your device with your permission. Remote access is used only to provide requested service, you may be able to observe the session, and you may end the session at any time. We do not access your device remotely without your knowledge or authorization, except where separately agreed for managed services or ongoing support.
12. Disclosure, Retention, and Your Choices
We do not sell, rent, or trade customer personal information. We may disclose information with your consent, to complete a requested service, to trusted providers, to process payments, to comply with legal requests, or to protect rights and safety. We retain information only as reasonably necessary for service, business, legal, accounting, warranty, tax, dispute-resolution, or record-keeping purposes. Depending on your location, you may request access, correction, deletion of certain information, or ask questions about how your information is used.
13. Communications, Children, and Links
If you provide an email address or phone number, we may use it for appointments, service updates, invoices, estimates, or support requests. We may send occasional updates where permitted by law, and you may opt out of promotional communications. Our services are intended for adults and business customers, and we do not knowingly collect information from children under 13. We are not responsible for third-party websites, services, or software not controlled by us.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted means you accept the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Steve's Discount Computer Repair at Steve@stevesdiscountcomputerrepair.net or (936) 249-6878. Location: Conroe, TX 77301.